In the past year more students and faculty are requesting support and access to social media data for their research. This area is fraught with problems and issues that are unique to our era and to these media. This session is intended as a basic introduction and participative session to help library staff better understand the nature of research in these areas and the issues facing researchers who want to use these media for their research projects. The workshop will involve attendees as we all work out some of the initial issues and clarify goals as we work with these users - and will include materials that will help guide attendees as we face these new resources and data sources.